***** (41 Reviews)
Copyright © 2011 -2020 C & B Dickinson ~ Fistral Retreats Newquay. All Rights Reserved
Coronavirus Pandemic Update
The wellbeing of our holidaymakers and Property Manager is, as always, of utmost importance to us, with this in mind our Property Manager carries out a deep clean and thoroughly disinfects the apartment between changeovers. This extended process takes longer than normal to carry out. Also, in line with government guidelines our Property Manager is unable to enter the apartment until 3 hours have elapsed after departure of previous guests and incoming guests are not allowed to enter until 3 hours has elapsed after the apartment has been prepared, therefore, we have to ask our holiday makers to leave by 9.30 am on the morning of departure and new arrivals enter no earlier than 5.00pm.
In line with government guidelines, some soft furnishings, games, books and seldom used pieces of non-essential equipment have also been removed from the apartment.
If you are unable to legally stay with us for your planned holiday due to Coronavirus Legislation national lockdowns you will be offered a refund or credit.
Please note that during the latest England national lockdown (5 November to 2 December 2020) in line with others we are closed and unable to take booking for this period).
If you, or a member of your party, are told to self-isolate or contract Covid-19 just prior to your holiday, please contact us immediately. Once we receive your confirmation of a positive Covid-19 test or valid isolation note with the reference number and date of birth of the person we will offer you the choice of a full refund or credit.
Medium alert level (Tier 1) – You can continue with your holiday as planned if you follow the government guidance and legislation.
High alert level (Tier 2) – You can continue with your holiday, providing you are not planning to stay with friends or family you don’t live with, or who are not part of your support bubble.
If you live in, or are due to stay in, an area on high alert/Tier 2 and members of your party live at different addresses, you will be entitled to your choice of a refund or credit. We will need a copy of a council tax or utility bill from the last 3 months for at least 2 named guests from different addresses, with at least 1 address being affected by high alert/Tier 2 restrictions. A refund or credit can be applied for up to 4 weeks before your planned arrival.
Very High alert level (Tier 3) – Whilst legally you can continue with your booking if you live in or are due to stay in an area on very high alert/Tier 3, we would respectfully request that you follow the guidance and do not travel to help prevent the potential for spreading infection. Please note that areas given Very High Alert level (Tier 3) may have additional travel restrictions imposed by the local authority. Travel into and out of the area may be restricted to essential travellers only.
On receipt of proof of address for a named member of your party in a high alert/Tier 3 area (such as a council tax or utility bill -not mobile phone bill- from the last 3 months), you will be entitled to your choice of a full refund or credit. You can apply for a refund or credit up to 4 weeks before your planned arrival. We would kindly ask that we are given as much notice as possible to enable us to secure a new booking for that period if possible.
If you, or a member of your party, are confirmed to have Covid-19 or told to self-isolate while on holiday, you should return home immediately to self-isolate using your own private transport of this is possible. We will need to see a copy of your results.
If you are unable to make the journey home safely in your own transport and you have to self-isolate in the apartment, you will be liable to cover the additional costs and cost of any bookings that have to cancelled. We also, will require you to pass to us names, email addresses and telephone numbers of everyone in your party so we can pass them on to the NHS track and trace.
Please note that any cancellation or curtailment of holidays must be backed up with confirmation of official notification of positive Covid-19 test or valid isolation notice. We will not cancel or credit holidays without them.
Please follow the official updated government advice which can be found:
Please remember, it is particularly important that you contact us at the earliest opportunity so we can take the appropriate action.